The Team Member is a business partner responsible for fulfilling the purpose of
Whataburger by promptly ensuring each customer’s experience meets or exceeds
expectations. The Team Member fulfills these expectations by guaranteeing each
customer a hot, freshly-prepared product, of the highest quality ingredients;
made to order and promptly served in a comfortable, clean, friendly restaurant.
quality service to all customers.
Demonstrate the ability
to accurately explain the “Whataburger Difference” to customers.
with management in a timely manner regarding scheduling issues.
communicate customer service problems to management.
Follow all safety
procedures and guidelines including personal safety, equipment use, and food
handling and storage.
Notify management of any
Ensure all products are
prepared according to Whataburger quality standards.
Properly stock inventory
using First-In/First-Out (FIFO).
Clean the customer
service areas by following the proper procedures as directed by the management
person on duty, including outside landscaping, building entrances, dining room
tables and condiment stations, restrooms, and food production and storage
Achieve certification at
the specific stations associated with a position as well as cleaning and
responsibility with all Company assets and following company cash handling
responsibilities as assigned.
To begin the path for career success at Whataburger Team Members will
participate in a skills development program and will be required to achieve
certification in specific stations associated with the position.